Refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 31 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

• Returned items must be returned in original packaging.
• Returned items must have no visible signs of use.
• Returned items must contain all of the original parts – even these defective.

 

To initiate a return or exchange, please complete the following steps:

• Write an email that describes what product do you want to return (remember to put the Order ID as a subject).
• Attach pictures of the product and broken parts (if there are some).
• Send the email to office@furnica.co.uk.

* please remember that all kinds of additional information help us to solve the problem faster and more efficiently.

In next 5 working days we will contact you with the information about the next steps.

 

• If you received your order damaged, please contact the shipment carrier to file a claim.
• If your product arrived incomplete - please notify us within 3 working days It will help us to solve the matter much faster and more efficiently
• If you want to return the goods because of our fault – you will pay no additional fees.
• We are not able to provide a free return if the complaint is not our fault or the fault of the shipping company. However, you can still return the goods at your expense within 31 days from the date of delivery.
• We are responsible for all lost or damaged returns only if there were a return case opened before.
• If you have bought a set of the products (e.g. 1000pcs of Jointing Beechwood Biscuits – please be aware that you will need to return a full pack including the original packaging.
• If you have additional questions, please contact us by phone or email office@furnica.co.uk

 

Shipping policy

Thank you for visiting and shopping at furnica.co.uk Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

All orders are processed the next working day. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Shipping rates & delivery estimates

The following conditions apply to customers (addresses) located in: United Kingdom, France, Germany, Italy, Spain, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Isle Of Man, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Conditions	Shipment cost
DPD Predict	3-5 business days	£50.00 and up	Free
DPD Predict	3-5 business days	£0.00 - £49.99	£5.99

 

Delivery delays can occasionally occur.

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

Furnica LTD is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

Furnica LTD is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipment method	Estimated delivery time	Conditions	Shipment cost
DPD Predict	3-5 business days	£300.00 and up	Free
DPD Predict	3-5 business days	£0.00 - £299.99	£5.99

 

*International Shipping Policy applies for U.S. only.