PLEASE NOTE: P.L.T. Online and Furnish365 will not be responsible for any cost regarding the return or collection of an item. This cost will solely be down to the customer. If costs are incurred by Furnish365 by the collection of goods, this amount will be taken from the refund amount.   Please return all items in perfect condition – using the original packaging we supplied if possible. 

1 If an item is only slightly damaged, we may be able to repair or replace it free of charge covered under your 12-month warranty.

2 Should you wish to cancel and/or amend your order you should contact Furnish365 via e-mail at customerservice@furnish365.co.uk. Please include your full name, delivery address, order number (if you have one) and postcode and the reason for cancellation.

3 You can cancel your order by notifying us in writing at any time from placing the Order up to the expiry of 14 working days starting the day after the date the Goods are delivered.

4 In any event the Goods will remain your responsibility until we collect the Goods. Any collection will be from the delivery address unless we agree otherwise, and we will agree with you a suitable day for collection. If you are not going to be available for collection yourself, you must notify us in advance of a nominated adult who will be present for the collection.

You must ensure that on the day of collection that access to the goods is clear and free from obstruction. We refuse the right to collection if this is not followed due to the safety of our drivers.

Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and your own risk. We do not accept any responsibility for damage to your property during collection.

If you wish to return the goods to us:

If returned in 14 days, we will refund the price of the product in full – however we will retain any applicable delivery charges.

For any other reason (for instance, because you consider the Goods are faulty), we will follow through with our complaint’s procedure and, if necessary, examine the returned Goods. Should we agree the Goods are faulty we would reserve the right to discuss with you whether it would be more appropriate to repair the goods in question.

 

1 All delivery times quoted at the time of order are estimated and so cannot be guaranteed before purchase. Whilst we will make every effort to deliver within the estimated delivery time, occasionally deliveries may be affected by factors beyond our control.

2 You can change your delivery address up till 48 hours before your delivery date. You must inform Low Cost Living (P.L.T Online) first then they will transfer the request to us.

3 We do not deliver overseas. Goods will be delivered to Mainland Britain and Northern Ireland only. Northern Ireland deliveries are limited to our sofa suites exclusively, and incur a delivery charge of £149 total shipping cost.

4 A flat delivery charge of £75 will apply on all orders. You are more than welcome to contact us to see if you live in a delivery area with reduced delivery. If you live in a common delivery area, we may be able to reduce this delivery charge.

Alternatively, you can collect goods from our Furnish365 Showroom at Unit 3, Laurel Trading Estate, Higginshaw Lane, Oldham OL2 6LH.

5 Delivery of the order shall be completed when we deliver the Goods to you.

6 It is essential that you notify us of any possible restrictions to access into your home when placing your order so that we can perform a risk assessment.

In particular you should consider vehicle access, lifts, staircases and room access. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and at your own risk.

7 Goods intended to be assembled by you unless specified otherwise.